Refund policy

Last updated: October 26, 2026

Returns

We accept returns within 30 days after your order is delivered.

To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging and protective materials. Glassware sets and bundles must be returned complete unless otherwise approved.

We reserve the right to reduce or deny refunds for items that have been used, damaged after delivery, or returned in a condition that does not meet these requirements, subject to applicable law.

Return shipping is free for approved returns, and we will provide a prepaid return shipping label.

How to Start a Return

To request a return, contact us at hello@spectrumglass.co within 30 days of delivery. Please include your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your package, along with a prepaid return shipping label.

Please package your glassware securely using its original protective materials to help prevent damage during transit.

Items sent back without first requesting a return will not be accepted.

If you need to cancel an order, please contact us as soon as possible. Cancellation requests are subject to fulfillment status.

Damages and Issues

We take great care in packaging your Spectrum Glassware and want every order to arrive safely.

Please inspect your order upon delivery. If an item arrives broken, damaged, defective, or incorrect, we ask that you contact us at hello@spectrumglass.co within 7 days of delivery.

When reporting an issue, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the affected item and its packaging, if available

Once we've reviewed your claim, we'll work with you to make things right. Depending on the circumstances, this may include a complimentary replacement of the affected item, including shipping, or a refund.

If a glass breaks while being removed from its original packaging, please contact us so we can review the circumstances and determine an appropriate resolution.

For safety, please do not return broken glass unless specifically instructed. We may ask you to retain the original packaging while your claim is being reviewed.

Accidental Breakage

Our damage policy covers eligible issues related to delivery, product defects, and original packaging.

Glassware that breaks due to accidental drops, mishandling, or other incidents after unpacking is not eligible for complimentary replacement solely on that basis.

If you've accidentally broken a glass from your set, please contact us to inquire about available replacement options. Individual replacements are subject to availability and are not guaranteed.

Exceptions and Non-Returnable Items

The following items are not eligible for standard returns:

  • Gift cards

  • Final-sale or clearance items

  • Custom or personalized orders

  • Glassware that has been used or damaged after delivery, except where covered by applicable law

Any additional return restrictions will be identified on the applicable product listing or at the time of purchase.

These exclusions do not limit any rights you may have regarding defective, damaged, or incorrectly supplied merchandise.

Please contact us if you have questions about whether a specific item can be returned.

Exchanges

If you'd like to exchange an item for a different product, shade, or set, please contact us at hello@spectrumglass.co before returning your purchase.

Exchange requests are subject to product availability and return eligibility.

In most cases, the fastest way to receive a different item is to return your original purchase and place a new order once your return is approved.

For items that arrive damaged, defective, or incorrect, please refer to our Damages and Issues section.

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days of approval, unless otherwise required by applicable law.

Your bank or payment provider may need additional time to process and post the refund.

Approved refunds for damaged, defective, or incorrect items may be processed without requiring the original item to be returned.

If more than 15 business days have passed since your refund was approved, please contact us at hello@spectrumglass.co.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights related to goods that are defective, not as described, incorrectly supplied, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about an exchange, or report a damaged item, please contact us at:

hello@spectrumglass.co

We're happy to help and want you to enjoy every moment with your Spectrum Glassware.